Round Rock / Austin-area hybrid / Remote · IT Operations · Infrastructure Automation · Systems Support
Reliable infrastructure operations backed by automation, troubleshooting, and clear ownership.
I support and automate engineering infrastructure across virtualization, Linux and Windows systems, networking, storage, monitoring, CI/CD, operational dashboards, and ticket-driven workflows.
Engineering users
Operations automation
Dashboards and monitoring
Proof At Scale
Hands-on operations, automation, and support at enterprise scale.
Role Lens
Operational strengths by focus area.
Selected Work
Operational work and automation evidence.
Infrastructure Operations Dashboard
Built operational visibility for inventory, ownership, health, capacity, and support workflows.
Created dashboard and workflow capabilities that helped operators and engineering stakeholders act from a consistent source of truth instead of chasing disconnected tickets, spreadsheets, and tribal knowledge.
Inventory
Ownership
Health
Capacity
Budget workflows
Config history
- Delivered SSO/profile sync, team and manager-aware views, budget workflows, CSV exports, push history, and fiscal quarter reporting.
- Added network inventory and device configuration backup capabilities with history, diffs, and discovery collection.
- Worked across Django, PostgreSQL, Celery, Docker, Nginx, LDAP/OIDC patterns, and data-backed operational views.
Global Engineering Infrastructure
Operated infrastructure used by R&D teams to develop and validate security products.
Supported large shared engineering environments where day-to-day reliability, clear ownership, and practical troubleshooting mattered more than title or org chart.
- Supported more than 3,000 global engineering users.
- Operated at roughly 180 vCenter / 60,000 installed VM scale.
- Handled virtualization, Linux/Windows systems, storage, network dependencies, access, lifecycle, and capacity issues.
Automation And Repeatable Maintenance
Automated installs, configuration, maintenance, reporting, lifecycle, and recovery workflows.
Converted repeated operational tasks into supportable automation that operators could run, troubleshoot, and document.
- Built Python, Ansible, PowerShell/PowerCLI, and Jenkins automation for infrastructure operations.
- Standardized VMware vSphere and OpenNebula/KVM test environment deployment paths.
- Improved repeatability for updates, reporting, capacity management, and routine recovery.
Monitoring, Tickets, And Runbooks
Connected alerts, dashboards, tickets, and documentation into traceable operational support paths.
Built and maintained the operational glue needed for support teams to understand system state, respond to failures, and document the path back to health.
- Implemented integrations across CheckMK, Nagios, dashboards, alerts, and ticket workflows.
- Documented configuration, maintenance, recovery, and runbook procedures for global operators.
- Worked with DevOps, engineering, networking, and security teams to diagnose recurring failures.
Systems, Network, And Storage Support
Maintained the practical infrastructure foundation behind engineering labs and R&D environments.
Progressed from desktop and network support into systems administration and infrastructure engineering while staying close to hands-on operations.
- Supported Cisco routing/switching, VPN, firewalls, VoIP, Linux/Unix systems, and specialized workstations earlier in career.
- Maintained VMware, Linux/Windows, shared services, storage, and lab networks for development and QA teams.
- Designed a TrueNAS-based storage standard using existing hardware and open-source tooling.
Guarded Workflow Automation
Built automation paths for recurring infrastructure requests without losing operational control.
Used Kubernetes-hosted services, APIs, secure relay patterns, ticket/chat integrations, and guardrails to make repeated infrastructure work auditable and safer to run.
- Worked with Python/FastAPI, Helm, Jenkins, Redis, Kubernetes, secure relay patterns, tool APIs, and ticket/chat workflows.
- Kept sensitive data on prem while integrating with approved cloud services through relay and boundary patterns.
- Focused on supportable execution, observability, deterministic handoffs, and operational health checks.
Resume Direction
Focused on IT operations, infrastructure automation, and systems support.
Target Direction
- IT Operations Engineer
- Infrastructure Automation Engineer
- Systems Administrator / Systems Engineer
- Systems and Network Operations Engineer
- R&D Infrastructure Support Engineer
- Infrastructure operations roles with hands-on ownership
Technical Focus
- VMware vSphere/vCenter/ESXi, OpenNebula/KVM, Cisco UCS, TrueNAS
- Linux, Windows, DNS/DHCP, Active Directory/LDAP, Cisco networking
- Python, Ansible, Bash, PowerShell/PowerCLI, Jenkins, Git/GitHub
- CheckMK/Nagios, dashboards, ticket/chat automation, documentation
Experience Snapshot
- Cisco: Technical Leader, Infrastructure Engineer V, System Administrator III, Lab Administrator
- ARA Diagnostic Imaging: Network Engineer and Desktop Support Technician
- Additional helpdesk and technical support background before Cisco
- Senior judgment with hands-on execution, troubleshooting, documentation, and supportable automation
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